Refund Policy – Blackout Frequency

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Effective Date: 6 May 2026

This Refund Policy outlines the conditions relating to ticket purchases, merchandise, and event cancellations for Blackout Frequency events and services.

By purchasing tickets, merchandise, or other products through Blackout Frequency or affiliated ticketing providers, you agree to this policy.

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1. Ticket Sales

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All ticket sales are final unless otherwise required under Australian Consumer Law or specifically stated for a particular event.

Please review event details carefully before purchasing tickets, including:

• Date

• Venue

• Age restrictions

• Lineup information

• Event conditions

Refunds will generally not be provided for:

• Change of mind

• Inability to attend

• Scheduling conflicts

• Transportation or accommodation issues

• Late arrival or refusal of entry due to intoxication or misconduct

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2. Event Cancellation

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If an event is cancelled by Blackout Frequency, ticket holders will be notified through the ticketing provider and/or official communication channels.

In the event of cancellation:

• Refunds may be issued through the original ticketing provider

• Processing times may vary depending on the provider

• Booking fees or third-party transaction fees may not always be refundable

Tickets purchased through third-party platforms such as Humanitix are also subject to that platform’s policies and procedures.

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3. Event Postponement or Rescheduling

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If an event is postponed or rescheduled:

• Existing tickets will generally remain valid for the new date

• Refund requests may be considered within a specified timeframe announced after the reschedule notice

Failure to attend the rescheduled date after this period may not qualify for a refund.

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4. Lineup & Venue Changes

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Event details including:

• Artist lineups

• Set times

• Venue layouts

• Supporting acts

• Production elements

may change without prior notice.

Such changes do not automatically qualify for refunds.

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5. Refused Entry & Removal

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Blackout Frequency reserves the right to refuse entry or remove patrons for:

• Intoxication

• Aggressive or unsafe behaviour

• Harassment or discrimination

• Possession of prohibited items

• Failure to follow staff or security instructions

No refunds will be issued in these situations.

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6. Merchandise Refunds

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If merchandise purchased directly from Blackout Frequency is:

• Faulty

• Damaged

• Incorrectly supplied

customers may contact us to arrange a replacement, exchange, or refund where applicable under Australian Consumer Law.

We may request:

• Proof of purchase

• Photos of the item

• Return of the item before processing

Refunds are generally not offered for:

• Change of mind

• Incorrect sizing selection

• Minor print or manufacturing variations

7. Processing Times

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Approved refunds may take several business days to appear depending on:

• Banks

• Payment providers

• Ticketing platforms

Blackout Frequency is not responsible for delays caused by third-party financial institutions or ticketing services.

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8. Contact

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For refund-related enquiries, contact:

Blackout Frequency
Email: blackoutfrequency@gmail.com
Instagram: @blackoutfrequency